Introduction – Agent Builder - Gnani Docs

Agent Builder is the console for creating voice agents that handle customer calls. You define what the agent knows, how it speaks, which tools it can use, and how you measure results — without writing application code for the core flow.

Need	Documentation
Speech APIs (STT/TTS) in your own app	Gnani Speech APIs
Create or update agents over REST	Agent Builder Platform API

How an agent is built

An agent brings together four pieces:

Piece	Role
Knowledge base	Documents and URLs the agent can reference
Agent	Prompt, voice, ASR/LLM/TTS settings, and call behavior
Integrations	SMS, email, CRM, ticketing, and custom APIs
Analytics	Logs, dispositions, and performance metrics

Recommended path

Work through these steps in order:

Step	Task	Guide
1	Create a knowledge base	Creating a Knowledge Base
2	Create and configure an agent	Creating Your First Agent
3	Test chat and voice	Testing Your Agent
4	Whitelist phone numbers	Whitelisting Numbers
5	Add integrations	Twilio SMS and related guides
6	Review calls and metrics	Conversational Logs

Advanced configuration

Topic	Guide
Dynamic variables and pre-call data	Dynamic Variables
Multilingual behavior	Language Switch
Call dispositions	Writing a Disposition Prompt
DTMF and ASR tuning	DTMF · Advanced ASR

Monitoring

Topic	Guide
Conversation logs	Conversational Logs
Agent analytics	Agent Analytics
Action logs	Action Logs
Support	Support Desk

Docs feedback

Docs feedback: Gnani Agents docs feedback Last verified: 5 August 2026