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Test before you go live. Each method below catches different issues: text logic, voice latency, and real telephony behavior.

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Test in chat

  1. Open your agent and go to Test → Chat Window → Start Testing.
  2. Send messages and confirm answers match your knowledge base and prompt.
Chat testing window

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Test voice in the browser

  1. Go to Test → Web-based (Voice) → Start Testing.
  2. Speak as a caller would and listen to the agent’s replies.
  3. To share with a teammate, use Generate Shareable Link (valid for five minutes, no login required).

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Test on a phone call

  1. Whitelist your number under Whitelisting Numbers.
  2. Go to Test → Trigger Agent Call, select your number, and click Start Testing.
  3. Answer the incoming call and run through your main scenarios.

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Tuning tips

Adjust temperature, system prompt, transcriber, and TTS voice until responses feel natural and stay on policy. Small changes to the prompt often matter more than model switches alone. Next: Whitelisting Numbers