Creating Your First Agent

An agent defines how your product sounds on a call: the role it plays, the knowledge it uses, and the models that power speech and reasoning.

Create from scratch

Choose this when you want full control over the prompt and settings.

Choose this when you want a pre-written system prompt as a starting point.

The system prompt sets role, goals, and tone. Strong prompts usually include:

On the agent setup screen:

Setting	Purpose
Greeting message	Opening line when the call connects
Ending message	Closing line before hang-up
Provider and model	LLM that generates replies
Knowledge base	Linked documents and URLs
Temperature	Lower = more literal; higher = more varied wording
Max tokens	Upper bound on user input the model processes per turn

Open the Customize tab to set language, region, time zone, and how the agent should describe itself to callers.

Field	Purpose
Language	One primary language, or multiple for multilingual agents
Region and time zone	Used for scheduling and integrations
Description	Short summary of how the agent should present itself

Next: Testing Your Agent