> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gnani.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Your Users

# Overview

The **Manage Users** section allows administrators to create, manage, and maintain users within the workspace. Users represent individuals who interact with the system, such as agents, supervisors, or administrators.

From this section, administrators can:

* Add new users
* Edit existing users

# Viewing Users

The **Manage Users** page displays a list of all users within the organization.

Each row in the table provides key information about a user.

### Information displayed

* **Name** – User’s full name
* **Email Address** – Associated email ID
* **Role** – Role assigned to the user (for example: Agent)
* **Status** – Indicates whether the user is active or inactive

Administrators can also perform actions such as editing user details directly from this page.

# Adding Users

New users can be added to the system individually or in bulk.

To add users:

1. Navigate to **Org Settings → Manage Users**
2. Click **Add User(s)**
3. Select the method for adding users

Available options include:

* **Single User**
* **Multiple Users**

***

## Adding a Single User

Single user creation allows administrators to manually add one user at a time.

### Steps

1. Click **Add User(s)**
2. Select **Single User**
3. Click **Continue**
4. Enter the required user details
5. Click **Create**

***

### User Details

The following fields are required when creating a user.

### Name

First name and last name of the user.

### Unique ID

A unique identifier assigned to the user within the system.

### Role

Defines the responsibilities and permissions assigned to the user.

Example roles may include:

* Agent
* Supervisor
* Administrator

### Status

Defines whether the user account is active.

### Email Address

The user's email address used for identification and communication.

***

### Additional Information

Optional information can also be provided.

### Country

Country associated with the user.

### Timezone

Timezone used for displaying time-related data.

### Bio

Short description or introduction for the user.

***

### Uploading Additional Documents

Administrators can upload supporting documents related to the user.

Examples may include:

* Identification documents
* Role verification documents

Supported file formats include:

* PDF
* DOC
* DOCX

***

## Adding Multiple Users (Bulk Upload)

Multiple users can be created simultaneously using a bulk upload feature.

This is useful when onboarding large teams.

***

### Steps to Add Multiple Users

1. Click **Add User(s)**
2. Select **Multiple Users**
3. Click **Continue**
4. Upload a user data file

Supported file formats include:

* CSV
* XLS
* XLSX

***

### Uploading the User File

Administrators can upload a spreadsheet containing user details.

The file should include required user information, such as:

* Name
* Email address
* Unique ID
* Role

A **sample file template** is available for download to ensure the correct file format.

Once uploaded, the system processes the file and creates users in bulk.

***

## Editing Users

Existing users can be updated at any time.

### Steps

1. Navigate to **Manage Users**
2. Locate the user in the list
3. Click the **Edit** option
4. Update the required information
5. Save the changes

***

### Updating User Information

Administrators can update:

* User name
* Email address
* Role
* Status
* Additional profile details

Changes take effect immediately after saving.