> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gnani.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction – Agent Builder

> Build, configure, test, and deploy voice agents with knowledge bases, integrations, and analytics.

Agent Builder is the console for creating voice agents that handle customer calls. You define what the agent knows, how it speaks, which tools it can use, and how you measure results — without writing application code for the core flow.

| Need                                  | Documentation                                                 |
| ------------------------------------- | ------------------------------------------------------------- |
| Speech APIs (STT/TTS) in your own app | [Gnani Speech APIs](/api/introduction/introduction)           |
| Create or update agents over REST     | [Agent Builder Platform API](/Platform/platform-introduction) |

## How an agent is built

An agent brings together four pieces:

| Piece          | Role                                                   |
| -------------- | ------------------------------------------------------ |
| Knowledge base | Documents and URLs the agent can reference             |
| Agent          | Prompt, voice, ASR/LLM/TTS settings, and call behavior |
| Integrations   | SMS, email, CRM, ticketing, and custom APIs            |
| Analytics      | Logs, dispositions, and performance metrics            |

## Recommended path

Work through these steps in order:

| Step | Task                          | Guide                                            |
| ---- | ----------------------------- | ------------------------------------------------ |
| 1    | Create a knowledge base       | [Creating a Knowledge Base](/A01_KB)             |
| 2    | Create and configure an agent | [Creating Your First Agent](/A02_Agent)          |
| 3    | Test chat and voice           | [Testing Your Agent](/A03_Testing)               |
| 4    | Whitelist phone numbers       | [Whitelisting Numbers](/A04_Whitelisting)        |
| 5    | Add integrations              | [Twilio SMS](/D01_Twilio_SMS) and related guides |
| 6    | Review calls and metrics      | [Conversational Logs](/E01_Conversational_Logs)  |

## Advanced configuration

| Topic                               | Guide                                                 |
| ----------------------------------- | ----------------------------------------------------- |
| Dynamic variables and pre-call data | [Dynamic Variables](/B04_Dynamic_Variables)           |
| Multilingual behavior               | [Language Switch](/C02_Language_Switch)               |
| Call dispositions                   | [Writing a Disposition Prompt](/C01_Disposition)      |
| DTMF and ASR tuning                 | [DTMF](/B01_DTMF) · [Advanced ASR](/B02_Advanced_ASR) |

## Monitoring

| Topic             | Guide                                           |
| ----------------- | ----------------------------------------------- |
| Conversation logs | [Conversational Logs](/E01_Conversational_Logs) |
| Agent analytics   | [Agent Analytics](/E03_Agent_Analytics)         |
| Action logs       | [Action Logs](/E04_Action_Logs)                 |
| Support           | [Support Desk](/F01_Support)                    |

***

## Docs feedback

Docs feedback: [Gnani Agents docs feedback](https://discord.com/channels/1511338519899930634/1515991436229611571)

**Last verified:** 5 August 2026