> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gnani.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Analytics

> Your Agent’s Report Card

Is your agent chatty, efficient, or needs improvement? Find out here!

### What Are Agent Analytics?

Agent Analytics provides an overview of your agent’s performance through key metrics and trends. It’s your go-to tool for tracking how your agent interacts with users over time.

### Key Metrics You Can Monitor

* **Total Calls/Chats:** The overall number of interactions.
* **Total Duration:** The combined duration of all calls and chats.
* **Average Duration:** The average length of a conversation.
* **Connected Calls:** Calls successfully connected with users.
* **Sentiment Trend:** Insights into the emotional tone (positive, negative, neutral) of interactions over time.
* **Call Insights:**
  * Top reasons: Reason of the call (e.g., refund requests)
  * Intents: User intents identified in conversations.
  * Topics: Frequently mentioned keywords (e.g., shipping delays)
  * Dispositions: Call outcomes (e.g., resolved, unresolved, follow up requested)
* **Total Actions Triggered:** The number of integration actions executed.
* **Call Drop-off Rate:** The percentage of calls where users disconnected early.

### How to Access Agent Analytics

1. Navigate to **Agent Related → Manage Agents**.
2. Select the agent you want to analyze.
3. Click on **Analytics** at the top right.

### Why This Is Valuable

These analytics help you understand not just what your agent is doing, but how well it’s performing. Use these insights to fine-tune prompts, adjust integrations, and enhance the overall user experience.