> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gnani.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversational Logs

> Your agent's flight recorder

Want to replay a user conversation or debug a tricky call? **Conversational Logs** are your time machine!

### What Are Conversational Logs?

Conversational Logs capture every conversation your agent has, including both test sessions and live interactions. They offer a detailed view of what happened during each call or chat, allowing you to review, analyze, and improve your agent’s performance.

### Why Are They Important?

* **Insightful Analysis:** Understand the flow of each conversation.
* **Performance Tracking:** Monitor call durations, latency, and overall performance.
* **Troubleshooting:** Identify issues like delays or miscommunications.
* **Quality Assurance:** Review call insights to assess resolutions and agent behavior.

### How to Access Conversational Logs

You have several ways to view these logs:

1. **For All Agents:**
   * Go to **Agent Related → Conversational Logs** to see logs for all your agents together.
2. **For All Agent Chains:**
   * Navigate to **Agent Chains → Conversational Logs** for a consolidated view of your agent chains.
3. **For a Specific Agent:**
   * Go to **Agent Related → Manage Agents**, select an agent, then click **View Logs** at the top right.
4. **Post-Test Shortcut:**
   * After ending a test conversation, a snack bar appears with a link to view that specific conversation log.

### What You’ll See in a Conversation Log

* **Start and End Times:** Know exactly when the conversation began and ended.
* **Latency:** Track any delays incurred during the conversation.
* **Call Insights:** Get summarized details on the call’s reason, result, overview, and resolution.
* **Recording and Transcript:** Listen to or read the complete conversation for in‑depth analysis.