> ## Documentation Index > Fetch the complete documentation index at: https://docs.gnani.ai/llms.txt > Use this file to discover all available pages before exploring further. # Creating Your First Agent > Create an agent from scratch or a template, then configure prompt, voice, and model settings. An agent defines how your product sounds on a call: the role it plays, the knowledge it uses, and the models that power speech and reasoning. ## Create from scratch Choose this when you want full control over the prompt and settings. 1. Go to **Manage Agents → Create Agent → Create from Scratch**. 2. Enter a name and short description. 3. Click **Create**. Create agent from scratch ## Create from a template Choose this when you want a pre-written system prompt as a starting point. 1. Go to **Manage Agents → Create Agent**. 2. Select a template and click **Proceed**. 3. Name the agent, link a knowledge base, and click **Create**. Create agent from template ## Write the system prompt The system prompt sets role, goals, and tone. Strong prompts usually include: * A clear objective (what the agent should accomplish on each call) * Context about the audience and business * Expected tone and formality * One or two example exchanges when helpful ## Configure messages and models On the agent setup screen: | Setting | Purpose | | - | - | | Greeting message | Opening line when the call connects | | Ending message | Closing line before hang-up | | Provider and model | LLM that generates replies | | Knowledge base | Linked documents and URLs | | Temperature | Lower = more literal; higher = more varied wording | | Max tokens | Upper bound on user input the model processes per turn | ## Customize agent details Open the **Customize** tab to set language, region, time zone, and how the agent should describe itself to callers. | Field | Purpose | | - | - | | Language | One primary language, or multiple for multilingual agents | | Region and time zone | Used for scheduling and integrations | | Description | Short summary of how the agent should present itself | **Next:** [Testing Your Agent](/A03_Testing) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.