> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gnani.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating a Knowledge Base

### **Introduction & Context**

A robust knowledge base is the foundation of your AI agent, it contains the information your agent uses to generate accurate responses. Think of it as the agent’s **brain**, filled with knowledge that enables it to answer questions effectively.

*Your agent’s brain needs fuel. Let’s feed it!*

***

### **Lesson 1: Uploading a Document (PDF/DOC)**

* **What It Is:** Upload documents that contain essential information such as FAQs, manuals, company policies, and SOPs to train your AI agent.
* **How It Works:**
  1. Navigate to **Knowledge Base → Add Knowledge Base.**
  2. Click in the **Knowledge Base Files** section and select your PDF, DOC, DOCX, XLS, XLSX, CSV or TXT file(s).
  3. You can also drag and drop your files.
  4. Click on **Next** and give you Knowledge Base a name.
  5. Click on **Start Training** to process the document.
  6. The platform analyzes the content and makes it accessible for the genAI agent to use.
* **Use Cases:** Customer FAQs, internal policy documents, product manuals.
* **💡 Pro Tips:**
  * Use clear headings and structured formatting. Your genAI agent learns best from well-organized documents.
  * Need to update your knowledge base? Go to the **Knowledge Base** section and click on the delete or upload button

***

### **Lesson 2: Importing a Knowledge Base from a URL**

* **What It Is:** Extract content from a webpage to train your AI agent.
* **How It Works:**
  1. Navigate to **Agent Related → Knowledge Base → Add Knowledge Base.**
  2. Click on **Add a URL.**
  3. Paste a valid website URL and click on **Next.**
  4. The platform will scrape text content from the page and follow links (up to Level 1).
  5. Select specific sub-URLs to include, then click **Next** and enter a name for your Knowledge Base.
  6. Click **Start Training.**
* **Why Use This?** Perfect for leveraging online help centers, publicly available documents, or product pages without manually copying content.
* **Use Cases:** Company blogs, support portals, product pages, pricing pages.
* **💡 Pro Tips:**
  * Ensure the webpage is publicly accessible—password-protected sites won’t work.
  * If the page contains excessive unrelated content, consider uploading a document instead for better accuracy.

***

🎉 *Great job! Your genAI agent’s brain is now loaded with knowledge!*

✅ **Next Steps:**

* Click **Test Knowledge** to see how your AI responds using the uploaded content.
* Continue refining your knowledge base by adding, updating, or removing documents and URLs as needed